Audicient - White Label Music Distribution Platform

Refund Policy

Effective Date: 30th December 2024

Audicient LLC ("we," "our," or "us") strives to deliver high-quality services to our clients. This Refund Policy outlines the conditions under which refunds may be granted. By using our services, you agree to the terms of this Refund Policy.

1. General Policy

All payments made for our services are non-refundable. Refunds will only be considered under specific circumstances outlined below.

2. Exceptions to the No-Refund Policy

Refunds may be granted only if:

  • We are unable to fulfill the requirements as specified in the contract agreed upon between you and Audicient LLC.
  • A material failure occurs on our part to deliver the services explicitly promised in the agreement.

3. Eligibility for Refunds

To request a refund, you must:

  • Provide documented evidence of our failure to meet the contractual obligations.
  • Submit your request in writing to support@audicient.com within 30 days of identifying the issue.

4. Evaluation Process

Once your refund request is received, we will:

  • Review the details of your contract and the circumstances surrounding the request.
  • Communicate with you regarding the findings of our review.
  • Issue a refund if your claim is determined to be valid.

5. Exclusions

Refunds will not be provided for:

  • Client errors, such as providing incomplete or inaccurate information.
  • Change of mind or circumstances not related to our performance.
  • Delays or disruptions caused by third-party services or platforms outside our control.

6. Refund Process

If a refund is approved:

  • Refunds will be issued to the original payment method used during the transaction.
  • Processing times may vary depending on your financial institution.

7. Contact Us

For questions or concerns regarding this Refund Policy, please contact us at:

Audicient LLC
Email: support@audicient.com

This Refund Policy is designed to ensure clarity and mutual understanding. We are committed to addressing any service-related issues promptly and professionally.

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Audicient empowers labels and distributors with an all-in-one, future-ready music technology ecosystem — integrating distribution, promotion, payments, and growth.